REFUND POLICY
Thank you for shopping at Hytale-Merch.com. If you are not satisfied with your purchase, the following terms apply:
1. Returns
You may request a return within 30 days of receiving your order.
Eligibility requirements:
-
Item unused
-
In original condition
-
In original packaging
Certain items (custom items, sale items, or digital products) cannot be returned.
2. Refunds
Once your return is inspected, we will notify you.
Approved refunds are processed to your original payment method within 5–10 business days.
3. Exchanges
Exchanges are available only for defective or damaged products.
Proof (photos or videos) may be required.
4. Return Shipping
Customers are responsible for return shipping costs unless we made an error.
5. Non-Returnable Items
-
Digital goods
-
Gift cards
-
Personalized items
-
Clearance products